Contact Us
For any queries or support, please reach out to us at:
support@lunaco.in
or send us a note:
Frequently asked questions
What products does Lunaco offer?
Lunaco offers a curated range of premium men’s clothing and accessories designed with comfort and style in mind. To explore our collection, visit the Products page.
How can I place an order?
Simply browse our website, select your items, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
What payment methods do you accept?
We accept major credit/debit cards, UPI, net banking, and other digital payment methods at checkout.
How long will it take to receive my order?
Orders are processed within 1–2 business days and typically delivered within 5–7 working days from the shipping date. For full details, see our Shipping Policy.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email & message. You can use that to monitor delivery through the courier partner’s tracking page. More information is available in our Shipping Policy.
What is your return and refund policy?
We do not offer refunds. However, eligible items can be returned within 7 days of delivery for store credit. Returned items must be unused and in original condition with all tags and packaging. For full details, visit our Return & Refund Policy.
How do I initiate a return?
You can request a return in one of the following ways:
- Use our Returns Portal
- If you're unable to access the Returns Portal, email support@lunaco.in with your order number, reason for return, and photos (if applicable). We’ll assist you further.
Details available in our Return & Refund Policy.
Do you offer international shipping?
We currently ship only within India. For international orders or special requests, please contact support@lunaco.in. See our Shipping Policy for more info.
Are there any discounts or promotions?
Yes! We run seasonal sales and special offers. Follow our Instagram Account for updates.
What should I do if I receive a defective or incorrect item?
If you’ve received a defective or wrong item, here’s what to do:
- Go to our Returns Page
- Select the item, choose the issue type, and upload photos
- Submit the request within 7 days of delivery
- After review, we’ll issue store credit or send a replacement
For full details, see our Return & Refund Policy.
Can I change or cancel my order?
Once an order has been placed, it cannot be changed or cancelled. However, after you receive your package, you can choose to either exchange the item or return it for store credit, as per our Return & Refund Policy.
Subscribe to our emails
Be the first to know about new collections and special offers.